Why Do Patients, Physicians and Organizations Trust Us?

When Dr. Angela Poe founded North Houston Hearing Solutions over 20 years ago, high-quality patient care was lacking within the industry.

Many audiology clinics were either attached to retail establishments or large medical facilities, leading to customer dissatisfaction. Dr. Poe looked to set a new standard for hearing healthcare in the Houston area.

Her boutique clinic provided not only exceptional service but also trustworthy, independent advice to every patient. Today, North Houston Hearing Solutions’ superb diagnostic capabilities are matched by our commitment to patient satisfaction.

Dr. Lacey Brooks came on board at North Houston Hearing Solutions in 2016.

With experience running audiology clinics throughout the state, she’s advanced our standards even further. Initially, Dr. Brooks set out to become a neurologist, studying biology and chemistry.

Later, she became interested in how the brain processes and interprets different sounds—and brought her expertise, instead, to audiology.

Dr. Brooks went on to lead a dedicated tinnitus therapy program and worked with cochlear implants, electrophysiology, auditory processing disorders, intraoperative monitoring, and neurodiagnostic vestibular evaluations and treatment.

These fields neatly tied her past to her present: “We actually hear with our brains, not our ears,” she explains. “So this was in complete alignment with my original passion.”

Dr. Brooks brought her extensive experience in audiology to North Houston Hearing Solutions, evolving the way patients are examined. Today, specialized providers use state-of-the-art diagnostic equipment to measure how each patient’s brain processes speech in different environments.

This goes well beyond the standard “hear the beep” test protocols.

Each audiologist has outstanding knowledge of modern medical practices, and every year they undergo many hours of continued education. Combined, this means audiologists work with greater precision than most professionals, and their patients benefit from truly life-changing treatments.

North Houston Hearing Solutions is also leading the way in tele-audiology, so we can now offer treatment via virtual appointments.

North Houston Hearing Solutions works with all major manufacturers and insurers. Through this, patients gain access to a vast array of treatment options.

If someone isn’t achieving the right level of vital outcomes from a hearing instrument, the providers have the flexibility to change devices and treatment plans to improve their results. North Houston Hearing Solutions also prides ourself on offering hearing healthcare plans irrespective of a patient’s lifestyle or budget.

Every person will receive the highest level of specialized care regardless of their level of investment—a promise North Houston Hearing Solutions stands behind. Audiologists are not salespeople. They are hearing healthcare professionals and are compensated accordingly.

This means they can create unique treatment plans customized for each patient and offer honest advice about the best solution for each person.

This commitment to patient care extends to all aspects of North Houston Hearing Solutions’ work. Audiology clinics and retail hearing chains can be daunting places to visit, but the staff at the Spring location take patients’ satisfaction extremely seriously.

When someone comes for an appointment, they’ll be warmly greeted by a smiling member of the team, who can help them with any concerns.

In the clinic’s elegant waiting room, you’ll have plenty of time to complete your paperwork, with coffee and cookies available as you relax in comfort.

Our staff works hard to ensure North Houston Hearing Solutions is a pleasant place for everyone to visit, and we want patients to feel at home in the clinic. Patient experience is of the utmost importance to everyone on the team, whether they’re prescribing treatment plans or helping with a general query.

This desire to help others extends out into the community.

North Houston Hearing Solutions regularly runs campaigns and funding drives for local people and important causes. This includes the “Hear for the Holidays” event, where locals nominate underprivileged folks who need hearing aids.

In 2019, the clinic provided four people with this transformative treatment for free.

North Houston Hearing Solutions also supports local food banks, women’s groups, and the Salvation Army, as well as offers hearing screenings in under-served areas. The clinic is embedded in the community, and our staff wants to provide those in need with as much help as possible.