Why Do Patients, Phyisicans and Organizations Trust Us?

Welcome to North Houston Hearing Solutions, an advanced hearing practice located near Houston, TX. Our clinic specializes in the diagnosis, treatment and prevention of hearing loss. We use diagnostic audiological evaluations to provide you with an answer and solution to your hearing issues. 

At North Houston Hearing Solutions, we take hearing health seriously. That’s why our practice, provides top notch hearing healthcare and hearing aid servicing

In addition to treating hearing loss, our audiologists are committed to helping you communicate better with the world around you. 

We offer highly advanced devices from the leading hearing aid manufacturers to help you hear and communicate better. In addition, we provide hearing aid fittings, adjustments and repairs. Our audiologist is dedicated to providing the highest standard of hearing care to our patients. ​From our comprehensive hearing evaluations to our vast selection of hearing aid technology, North Houston Hearing Solutions is proud to offer the hearing health solutions that matter to Houston and the surrounding communities.

Dr. Lacey Brooks

our founder story

Exceptional Service Then, Exceptional Service Today

When Dr. Angela Poe founded North Houston Hearing Solutions over twenty years ago, high quality patient care was lacking within the industry.

Many audiology clinics were either attached to retail establishments or large medical facilities, leading to customer dissatisfaction.

Dr. Poe looked to set a new standard for hearing healthcare in the Houston area.

Her boutique clinic would not only provide exceptional service but also offer trustworthy, independent advice to every patient.

Today, North Houston Hearing Solutions’ superb diagnostic capabilities are matched by its commitment to patient satisfaction.

 

The modern era

Dr. Lacey Brooks came on board at North Houston Hearing Solutions in 2016.

With experience of running audiology clinics throughout the state, she’s advanced its standards even further.

Initially, Dr. Brooks set out to become a neurologist, studying biology and chemistry.

Later, she became interested in how the brain processes and interprets different sounds – and brought her expertise, instead, to audiology.

Dr. Brooks went on to lead a dedicated tinnitus therapy program, and worked with cochlear implants, electrophysiology, auditory processing disorders, intraoperative monitoring, and vestibular testing and treatment.

These fields neatly tied her past to her present: “We actually hear with our brains, not our ears,” she explains. “So this was in complete alignment with my original passion.”

New developments

Dr. Brooks brought her extensive experience in audiology to North Houston Hearing Solutions, evolving the way patients are examined.

Today, the specialized providers use state-of-the-art diagnosis equipment to measure how each patient’s brain processes speech in different environments.

This goes well beyond standard “hear the beep” test protocols.

Each audiologist has outstanding knowledge of modern medical practices and every year, they undergo many hours of continued education.

Combined, this means they work with greater precision than most professionals, and their patients benefit from truly life-changing treatments.

North Houston Hearing Solutions is also leading the way in tele-audiology, so it can now offer treatment via virtual appointments.

A personal service

Besides the ultra-modern equipment, personal counselling and communication remains at the heart of this process.

The providers at North Houston Hearing Solutions have a key phrase: precious sounds matter.

This might be the soft voice of a grandchild or a conversation with a loved one over dinner.

The team works with each person to understand their specific condition, focussing on how it’s impacting their life experiences.

Following a diagnosis, specialists at North Houston Hearing Solutions embark on long-term partnerships with patients.

This means they manage their rehabilitation and overall hearing health care through regular follow-up sessions every year.

 

 An independent approach

North Houston Hearing Solutions work with all major manufacturers and insurers. Through this, patients gain access to a vast array of treatment options.

If someone isn’t achieving the right level of vital outcomes from a hearing instrument, the providers have the flexibility to change devices and treatment plans to improve their results.

North Houston Hearing Solutions also prides itself on offering hearing healthcare plans irrespective of a patient’s lifestyle or budget.

Every person will receive the highest level of specialized care regardless of their level of investment – a promise North Houston Hearing Solutions stands behind.

Audiologists are not salespeople but hearing healthcare professionals, and they are compensated accordingly.

This means they can create unique treatment plans, customized for each patient, and offer honest advice about the best solution for each person.

A warm welcome

This commitment to patient care extends to all aspects of North Houston Hearing Solutions’ work.

Audiology clinics and retail hearing chains can be daunting places to visit, but staff at the Spring location take patients’ satisfaction extremely seriously.

When someone comes for an appointment, they’ll be warmly greeted by a smiling member of team, who can help them with any concerns.

In the clinic’s elegant waiting room, you’ll have plenty of time to complete your paperwork, with coffee and cookies available as you relax in comfort.

Staff work hard to ensure North Houston Hearing Solutions is a pleasant place for everyone to visit and love that patients feel at home in the clinic. 

Patient experience is of the upmost importance to everyone on the team, whether they’re prescribing treatment plans or helping with a general query.

Community focussed

This desire to help others extends out into the community.

North Houston Hearing Solutions regularly runs campaigns and funding drives for local people and important causes.

This includes the “Hear for the Holidays” event, where locals nominate underprivileged folks who need hearing aids.

In 2019, the clinic provided four people with this transformative treatment for free.

North Houston Hearing Solutions also supports local food banks, women’s groups, The Salvation Army, and offers hearing screenings in under-served areas.

The clinic is embedded in the community, and all staff want to provide those in need with as much help as possible.

Meet our Doctors of Audiology and supporting team.

Meet Your Team Of Audiology Specialists

Dr. Lacey Brooks

Audiologist

 

Tinnitus Specialist

Dr. Lacy D. Robinson

Audiologist

Lyric Specialist

Kylie Thomas, B.S

Hearing Instrument Specialist

Dr. Angela F. Poe

Audiologist

CHRYSTAL

Patient Care Co-ordinator

valerie

Insurance Co-ordinator

JACKIE

Recall Specialist

Dr. Lacey Brooks, CCC-A, FAAA

Doctor of Audiology

Dr. Lacey Brooks received a bachelor’s degree in Biology and Chemistry in 2003, and earned her Doctorate of Audiology in 2009. She completed her clinical internships and residency at various facilities within Houston Medical Center.

Dr. Brooks is a professional member of the American Tinnitus Association (ATA), a fellow of the American Academy of Audiology (AAA), a member of the Texas Academy of Audiology (TAA) and is certified by the American Speech-Language-Hearing Association (ASHA). She is also the vice president of the Louisiana State University Houston Chapter Alumni Association.

In addition to her years of experience identifying, diagnosing and treating all types and degrees of hearing loss, Dr. Brooks has spent the last ten years becoming an expert in Tinnitus management and therapy. For over seven years, Dr. Brooks successfully ran and operated more than six audiology clinics for one of the largest practices in the state of Texas.

Dr. Brooks prides herself on providing her patients with the highest quality of care. She loves her patients dearly and feels so fortunate that she gets to help improve their daily lives. This love, combined with her impressive skill set, business experience and passion for helping people hear has made Dr. Lacey Brooks a wonderful addition to the North Houston Hearing Solutions’ team.

Dr. Lacy Robinson

Doctor of Audiology

Dr. Robinson graduated from the University of Texas at Austin with her Doctorate of Audiology in 2010 and began working at North Houston Hearing Solutions that same year. Dr. Robinson has extensive experience in hearing health care, diagnostics, hearing aids, auditory rehabilitation, and Lyric implants. Her goal is to always provide a wonderful, patient-focused experience with exceptional results.

Kylie Thomas, B.S.

Hearing Instrument Specialist 

Kylie has a Bachelors of Science in Business Marketing from William Woods University in Fulton, Missouri. She has worked in a hearing aid industry since 2013. Kylie has been a Hearing Instrument Specialist at North Houston Hearing Solutions since 2014. She has a great deal of experience with hearing health care, assistive devices including hearing aids, cerumen management, and Lyric.

Dr. Angela F. Poe, CCC-A-SLP

Doctor of Audiology

Dr. Angela Poe graduated from Baylor University in 1988 with a master’s degree in Speech Pathology and Audiology. She obtained her Doctorate of Audiology from Arizona School of Health Sciences in 2005. Dr. Poe completed her clinical fellowship in Speech Pathology with the Deaf Education Program in The Houston Independent School District and her clinical fellowship in audiology at Houston ENT Clinic.

Dr. Poe has worked as an audiologist for Klein ISD as well as for the Keep Pace Early Intervention Program. She is a member of The Hope of Hearing team, an organization that fits donated hearing aids on children and adults in Haiti. She recently returned from her second mission trip with the group.

Dr. Poe is the founder of North Houston Hearing Solutions. Over the years, she has worked with patients of all ages and all types of hearing loss. Her goal at North Houston Hearing Solutions is to ensure every patient’s expectations regarding their hearing health care and customer service experience is exceeded.

Chrystal Stamm

Patient Care Coordinator

Chrystal is the friendly voice that you will hear on the phone when you call North Houston Hearing Solutions. Chrystal has worked in the hearing aid industry since 2008 as a Patient Care Coordinator in the Houston area. In 2016 Chrystal joined the North Houston Hearing Solutions’ team. Chrystal has been a great addition to our team.  Chrystal is also our go to expert on blue tooth devices and STAP program. She is more than happy to work with you to make sure your individual hearing health care needs are taken care of.

Jackie Krause

Patient Recall Specialist

Jackie has over 20 years as a customer service representative and prides herself on take excellent care of patients. Jackie primary role is keeping in touch with our patients to make sure they are well taken care of and to make sure their overall experience at North Houston Hearing is a second to none.

Valerie | North Houston HearingValerie

Insurance Co-ordinator

Valerie is our Insurance Coordinator. She has been apart of the North Houston Hearing Solutions team since 2011. Valerie graduated from Browns Business College and attended Louisiana State University. She has over 40 years of insurance experience. Valerie prides herself on going above and beyond for our patients. She wants to make sure our patients are receiving their maximum benefit allowed by their insurance company. Valerie fights for every claim, after all, our patients are family and Valerie makes sure they are treated as such.

Join Our Delighted Patients

"My son began using North Houston Hearing Solutions about 15 years ago when they were in their previous location. Angela Poe was amazing! When she left the practice, I was concerned he might not get the same quality of service, but we have found that Lacey is just as amazing! They are always responsive, helpful and compassionate. We highly recommend them!"
Rhonda Becvar

★ ★ ★ ★ ★

"These folks give great service! I've taken my mother in law several times over the last year with broken stems & to have her aids cleaned & they are always very gracious & helpful. Today they also checked her ears & found a chunk of wax & debris which they removed..no wonder she was having trouble hearing. Thank you so much!"
Hank Pearce

★ ★ ★ ★ ★

"Both my aging parents recently ordered hearing aids at North Houston Hearing Solutions. Dr. Lacy Robinson has been absolutely wonderful throughout the process! We have had to ask many questions, adjust the audio levels, return one that my mom did not want - through multiple visits she has been patient, helpful and caring. I would highly recommend her for anyone needing help with their hearing!"
Darryl S.

★ ★ ★ ★ ★

"I can not recommend them enough. They made what can be such a pain, a pleasant experience and i am SO grateful for my new hearing aids and being able to hear SOOOO much better.

Thanks Lacey & NHHS !!!"

Maxamuus

★ ★ ★ ★ ★

"Working with Lacy at NHHS has been awesome!! She is friendly, knowledgeable, and very caring. Trust me I have worked with several hearing aid fitters over the years and some are like used car salesman and are just trying to "make the sale" and really aren't concerned with your needs or desires they just want to sell you what they think you need. Lacy was NOT AT ALL like that. She talked, listened, made recommendations and at the end of the day i got what turned out to be exactly what I wanted and needed. Lacy was just great in making it all happen without being pushy in the least bit."
Max G.

★ ★ ★ ★ ★

"I was referred to Houston North Hearing Solutions by a friend and was not disappointed. The staff are very friendly and helpful. They were up front and worked with my insurance to get me the most benefit possible. Going in I knew I had high frequency hearing loss but had never made any attempt to correct it. The cost always scared me away, and since I could hear (I thought I could), I didn't think it was worth it. Boy Was I Wrong!! It has really opened up a new world for me! One where I can now hear where sounds are coming from... I can hear my granddaughter and she doesn't have to repeat herself... I am hearing music in ways I never imagined possible! Thank you Dr. Lacy and North Houston Hearing Solutions you have made this a pleasant transition to a new world of normalized hearing!"
Chris Matthews

★ ★ ★ ★ ★

"Very professional and efficient until my situation was completely cured. Would recommend her very highly"
Lou F.

★ ★ ★ ★ ★

"Great, friendly staff and expert doctors"
John Lohmann

★ ★ ★ ★ ★

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Staff at North Houston Hearing Solutions are amazing. They are always very attentive…

“Staff at North Houston Hearing Solutions are amazing. They are always very attentive. Dr Lacey Robinson always takes the time to set my hearing aids exactly the way I want them. I have been a patient since 2008 and will continue to be for as long as they will have me”
Brian Becvar

I have been a patient of Dr Lacey’s for four years and she has been the best for me...

“I have been a patient of Dr Lacey’s for four years and she has been the best for me. She always treats me with respect. I would not consider going anywhere else. She is friendly and always has my best interest in her mind. All the staff is exceptional aswell”
Dan Payne

I have been seeing Dr Lacey Robinson at North Houston Hearing Solutions since November 2014. I have been very happy with the service....

“I have been seeing Dr Lacey Robinson at North Houston Hearing Solutions since November 2014. I have been very happy with the service she and her associates have provided me. She is always willing to help me out even on short notice. I am very happy to have her as my audiologist. She goes the extra mile to ensure I am hearing like I should. Thank you Lacey!”
Daniel Feuerbach

Very professional, very friendly, very concerned with your total quality of life…

“Very professional, very friendly, very concerned with your total quality of life. The hearing aids have reduced the stress in my marriage. We can now agree on the volume on the tv”
Dennis Agnelly

The people in the office are very nice and helpful. I love Drs, they are ready to take care of yo…

“The people in the office are very nice and helpful. I love Drs, they are ready to take care of you even if you don’t have an appointment. I would recommend for anyone who has hearing needs”
Florangela Ceballos

I felt that the audiologist and other staff were always on top of the service I receive...

“I have been coming to North Houston Hearing Solutions since they moved into the new building. Over the years I have purchased several hearing aids. I have only had great service during all the times. I felt that the audiologist and other staff were always on top of the service I receive. From calling to remind me that it is time to check my hearing aid to helping wade through the insurance paperwork, they were always as nice as can be. I would go nowhere else for hearing aids and the service”
Marla Lingle

Dr Lacey has kept me in ears (hearing aids) allowing me to hear without anyone knowing I have hearing aids in place...

“I’ve been coming to North Houston Hearing Solutions for 5 years now. Dr Lacey has kept me in ears (hearing aids) allowing me to hear without anyone knowing I have hearing aids in place. She has been great and the staff has exceeded my expectations”
Robert Bush

I love coming here for doctors visits. Dr Robinson is a great doctor and I enjoy our visits...

“I love coming here for doctors visits. Dr Robinson is a great doctor and I enjoy our visits. As usual she takes good care of us. The hearing aid is great and we are always treated great”
Ronald Novotny