At North Houston Hearing Solutions, we’re pleased to be the first hearing center in Houston to introduce Tele Audiology. Through this new service, our patients can schedule a remote appointment with one of our audiologists. During your virtual visit, we can advise you on any hearing concerns you may be having as well as offer ongoing support. We can also adjust your hearing aids remotely with the ReSound Assist function in the ReSound Smart 3D app. Since using this app is unfamiliar to many of you, we wanted to provide a troubleshooting guide for the app.

General Tips for Success

First, we want to share the best practices to keep in mind. If you’re having problems with phone calls or wireless streaming, restarting your iPhone or Android phone usually resolves that. ReSound Smart 3D works best when you keep your smartphone software up to date. It’s also a good idea to restart your smartphone at least once a week. Before opening the ReSound app, close other apps. Also, turn your Bluetooth off and turn it on again.

Troubleshooting Problems with the ReSound App

We know it’s frustrating when you’re having trouble with the app itself.  We suggest trying a simple solution like closing the app and opening it again. Another easy fix that often works is restarting your smartphone. If you’re still having trouble, we recommend trying one of these tips. You’ll want to see if it works before you try another one.

  • In the ReSound app, click on the More tab. Turn on demo mode. Then turn demo mode off. Restart your device.
  • To verify that permission for Bluetooth is on the app, go to Settings. Select Smart or Smart 3D (You may have to scroll to the bottom.) If Bluetooth is off, turn it on.
  • Look at your ReSound app to see if it’s Smart or Smart 3D. Then, delete the app and download it again.

Steps to Connect or Reconnect Your iPhone with Your Hearing Aids

Let’s walk through the process. First, go to your iPhone’s Settings. Verify that Bluetooth is on. You’re still in Settings, but now go down and tap Accessibility. Then tap Hearing Devices. If you’re connecting your hearing aids for the first time, skip down to the next paragraph. For users who are reconnecting their hearing aids, press Your Name’s Hearing Aids. Then scroll down, and press Forget This Device.

Now, turn off your hearing aids. If they’re battery-operated, remove the battery. For rechargeable hearing aids, set them in the charger. Next, turn on your hearing aids. Return the battery to its compartment and close the door. Remove rechargeable hearing aids from the charger.

It can take a moment for Your Name’s Hearing Aids to appear, but please wait. Then, press: ‘Triple-click the Home button at any time to show hearing device options.’ Finally, you’ll see a request to pair. Press Pair once if you have one hearing aid. You must press Pair twice if you have two hearing aids.

If Your Android Phone Has Trouble with Phone Calls or Wireless Streaming

Frequently, a smooth action like restarting your Android phone will resolve these issues. Another possible solution is deleting the ReSound app and re-installing it. If the problem continues, you may need to reconnect your hearing aids to the app. There are two ways to do it.

Method One

  • In the ReSound app, click the More tab.
  • Turn Demo Mode on, then immediately turn it off.
  • The app will look for your hearing aids. When it’s done, Found Hearing Aids will appear.
  • Restart your hearing aids. Either remove and replace the battery or take the hearing aid off the charger and return it.
  • Wait for pairing. Press Continue.

Method Two

  • In the Resound app, click the More tab.
  • Press “Pair New Hearing Aids.”
  • The app will search for your hearing aids. When complete, you’ll see Found Hearing Aids.
  • Restart your hearing aids. Either remove and replace the battery or take the hearing aid off the charger and return it.
  • Wait for pairing. Press Continue.

We hope this troubleshooting guide has solved your issue. If you require further assistance, please call us at 281-444-9800 or click here to schedule a Tele Audiology consultation.

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Dr. Lacey Brooks, CCC-A, FAAA - Doctor of Audiology

Dr. Lacey Brooks, CCC-A, FAAA - Doctor of Audiology

Dr. Lacey Brooks received a bachelor’s degree in biology and chemistry in 2003, and earned her doctorate of audiology in 2009. She completed her clinical internships and residency at various facilities within Houston Medical Center. Dr. Brooks is a professional member of the American Tinnitus Association (ATA), a fellow of the American Academy of Audiology (AAA), a member of the Texas Academy of Audiology (TAA), and is certified by the American Speech-Language-Hearing Association (ASHA). She is also the vice president of the Louisiana State University Houston Chapter Alumni Association.
    Staff at North Houston Hearing Solutions are amazing. They are always very attentive…

    “Staff at North Houston Hearing Solutions are amazing. They are always very attentive. Dr Lacey Robinson always takes the time to set my hearing aids exactly the way I want them. I have been a patient since 2008 and will continue to be for as long as they will have me”
    Brian Becvar

    I have been a patient of Dr Lacey’s for four years and she has been the best for me...

    “I have been a patient of Dr Lacey’s for four years and she has been the best for me. She always treats me with respect. I would not consider going anywhere else. She is friendly and always has my best interest in her mind. All the staff is exceptional aswell”
    Dan Payne

    I have been seeing Dr Lacey Robinson at North Houston Hearing Solutions since November 2014. I have been very happy with the service....

    “I have been seeing Dr Lacey Robinson at North Houston Hearing Solutions since November 2014. I have been very happy with the service she and her associates have provided me. She is always willing to help me out even on short notice. I am very happy to have her as my audiologist. She goes the extra mile to ensure I am hearing like I should. Thank you Lacey!”
    Daniel Feuerbach

    Very professional, very friendly, very concerned with your total quality of life…

    “Very professional, very friendly, very concerned with your total quality of life. The hearing aids have reduced the stress in my marriage. We can now agree on the volume on the tv”
    Dennis Agnelly

    The people in the office are very nice and helpful. I love Drs, they are ready to take care of yo…

    “The people in the office are very nice and helpful. I love Drs, they are ready to take care of you even if you don’t have an appointment. I would recommend for anyone who has hearing needs”
    Florangela Ceballos

    I felt that the audiologist and other staff were always on top of the service I receive...

    “I have been coming to North Houston Hearing Solutions since they moved into the new building. Over the years I have purchased several hearing aids. I have only had great service during all the times. I felt that the audiologist and other staff were always on top of the service I receive. From calling to remind me that it is time to check my hearing aid to helping wade through the insurance paperwork, they were always as nice as can be. I would go nowhere else for hearing aids and the service”
    Marla Lingle

    Dr Lacey has kept me in ears (hearing aids) allowing me to hear without anyone knowing I have hearing aids in place...

    “I’ve been coming to North Houston Hearing Solutions for 5 years now. Dr Lacey has kept me in ears (hearing aids) allowing me to hear without anyone knowing I have hearing aids in place. She has been great and the staff has exceeded my expectations”
    Robert Bush

    I love coming here for doctors visits. Dr Robinson is a great doctor and I enjoy our visits...

    “I love coming here for doctors visits. Dr Robinson is a great doctor and I enjoy our visits. As usual she takes good care of us. The hearing aid is great and we are always treated great”
    Ronald Novotny