Since navigating the Resound App may be confusing at first, we put together this troubleshooting guide for you to reference.

Troubleshooting Common Problems with ReSound Assist for ReSound Hearing Aids

by | Feb 12, 2024 | Hearing Aids, Patient Resources, Technology

Here at North Houston Hearing Solutions, we’re proud to offer Tele Audiology as a convenient way of consulting with your audiologist from the comfort of your home. During your virtual visit, we can advise you on any hearing concerns you may be having as well as offer ongoing support.  

We can also adjust your hearing aids remotely with the ReSound Assist function in the ReSound Smart 3D app. Since navigating the Resound App may be confusing at first, we put together this troubleshooting guide for you to reference. Of course, if you have any questions, we are always here to help you! 

General Tips for Fixing Resound Hearing Aids 

Here are some best practices to keep in mind when it comes to troubleshooting Resound hearing aids. If you’re having problems with phone calls or wireless streaming, restarting your iPhone or Android phone usually resolves that. ReSound Smart 3D works best when you keep your smartphone software up to date. It’s also a good idea to restart your smartphone at least once a week. Before opening the ReSound app, close other apps you’ve been using and turn your Bluetooth off and on again. 

Troubleshooting Problems with the ReSound Hearing App 

We know it can be frustrating when you’re having trouble with the app itself.  We suggest first trying a simple solution like closing the app and opening it again. Another easy fix that often works is restarting your smartphone. If you’re still having trouble after doing these two things, we recommend trying the below steps. You’ll want to see if each one works before you try another one. 

  • In the ReSound app, click on the More tab. Turn on demo mode. Then turn demo mode off. Restart your device. 
  • To verify that permission for Bluetooth is on the app, go to Settings. Select Smart or Smart 3D (You may have to scroll to the bottom.) If Bluetooth is off, turn it on. 
  • Look at your ReSound app to see if it’s Smart or Smart 3D. Then, delete the app and download it again. 

How to Connect or Reconnect Your iPhone with Your Resound Hearing Aids 

First, go to your iPhone’s Settings. Verify that Bluetooth is on. Next, go down and tap “Accessibility.” Then, tap “Hearing Devices.” If you’re connecting your ReSound hearing aids for the first time, skip down to the next paragraph. For users who are reconnecting their ReSound hearing aids, press “Your Name’s Hearing Aids.” Then, scroll down and press “Forget This Device.” 

Now, turn off your hearing aids. If they’re battery-operated, remove the battery. For rechargeable hearing aids, set them in the charger. Next, turn on your hearing aids. Return the battery to its compartment and close the door. Remove rechargeable hearing aids from the charger. 

It may take a moment for “Your Name’s Hearing Aids” to appear on the screen, but please wait. 

Then, press “Triple-click the Home button at any time to show hearing device options.” Finally, you’ll see a request to pair. Press “Pair” once if you have one ReSound hearing aid. You must press “Pair” twice if you have two hearing aids.

Troubleshooting Issues with Phone Calls or Wireless Streaming on Your Android Phone 

Often, simply restarting your Android phone will resolve these issues. Another possible solution is deleting the ReSound app and re-installing it. If the problem continues, you may need to reconnect your hearing aids to the app. There are two ways to do this: 

Method One 
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In the ReSound Smart 3D app, click the “More” tab.

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Turn “Demo Mode” on, and then immediately turn it off.

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The ReSound Smart 3D app will look for your hearing aids. When it’s done, “Found Hearing Aids” will appear.

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Restart your hearing aids. Either remove and replace the battery or take the hearing aid off the charger and return it.

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Wait for pairing. Press “Continue.”

Method Two
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In the ReSound Smart 3D app, click the “More” tab.

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Press “Pair New Hearing Aids.”

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The app will then search for your hearing aids. When complete, you’ll see “Found Hearing Aids.”

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Restart your hearing aids. Either remove and replace the battery or take the hearing aid off the charger and return it.

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Wait for pairing. Press “Continue.”

We hope this troubleshooting guide has solved any issues you may be experiencing with fixing Resound hearing aids via the ReSound assist function.

If there is anything else that we can help with, don’t hesitate to call our office at 281-444-9800

You can also click here to schedule a Tele Audiology consultation, and a friendly member of our team will be in touch with you.

 ReSound Hearing Aids How to Fix

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Dr. Lacey Brooks, CCC-A, FAAA - Doctor of Audiology

Dr. Lacey Brooks received a bachelor’s degree in Biology and Chemistry in 2003, and earned her Doctorate of Audiology in 2009. She completed her clinical internships and residency at various facilities within Houston Medical Center. Dr. Brooks is a preferred provider for the American Institute of Balance (ABI), a professional member of the American Tinnitus Association (ATA), a fellow of the American Academy of Audiology (AAA), a member of the Texas Academy of Audiology (TAA) and is certified by the American Speech-Language-Hearing Association (ASHA). She is also the vice president of the Louisiana State University Houston Chapter Alumni Association. In addition to her years of experience identifying, diagnosing and treating all types and degrees of hearing loss, and vestibular disorders, Dr. Brooks has spent the last 13 years becoming an expert in Tinnitus management and therapy. Dr. Brooks is also one of the few providers in the country certified for Lyric Implantable Devices. For over seven years, Dr. Brooks successfully ran and operated more than six audiology clinics for one of the largest practices in the state of Texas before joining the North Houston Hearing Solutions team in 2016. Dr. Brooks prides herself on providing her patients with the highest quality of care. She loves her patients dearly and feels so fortunate that she gets to help improve their daily lives. This love, combined with her impressive skill set, business experience and passion for helping people hear has made Dr. Lacey Brooks a wonderful addition to the North Houston Hearing Solutions’ team. When not at the office, Dr. Brooks enjoys spending time with her daughter, husband, family, and friends. Dr. Brooks is also very involved in her church and with mission work in her community and abroad.

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