Here at North Houston Hearing Solutions, we’re proud to offer Tele Audiology as a convenient way of consulting with your audiologist from the comfort of your home. During your virtual visit, we can advise you on any hearing concerns you may be having as well as offer ongoing support.
We can also adjust your hearing aids remotely with the ReSound Assist function in the ReSound Smart 3D app. Since navigating the Resound App may be confusing at first, we put together this troubleshooting guide for you to reference. Of course, if you have any questions, we are always here to help you!
General Tips for Fixing Resound Hearing Aids
Here are some best practices to keep in mind when it comes to troubleshooting Resound hearing aids. If you’re having problems with phone calls or wireless streaming, restarting your iPhone or Android phone usually resolves that. ReSound Smart 3D works best when you keep your smartphone software up to date. It’s also a good idea to restart your smartphone at least once a week. Before opening the ReSound app, close other apps you’ve been using and turn your Bluetooth off and on again.
Troubleshooting Problems with the ReSound Hearing App
We know it can be frustrating when you’re having trouble with the app itself. We suggest first trying a simple solution like closing the app and opening it again. Another easy fix that often works is restarting your smartphone. If you’re still having trouble after doing these two things, we recommend trying the below steps. You’ll want to see if each one works before you try another one.
- In the ReSound app, click on the More tab. Turn on demo mode. Then turn demo mode off. Restart your device.
- To verify that permission for Bluetooth is on the app, go to Settings. Select Smart or Smart 3D (You may have to scroll to the bottom.) If Bluetooth is off, turn it on.
- Look at your ReSound app to see if it’s Smart or Smart 3D. Then, delete the app and download it again.
How to Connect or Reconnect Your iPhone with Your Resound Hearing Aids
First, go to your iPhone’s Settings. Verify that Bluetooth is on. Next, go down and tap “Accessibility.” Then, tap “Hearing Devices.” If you’re connecting your ReSound hearing aids for the first time, skip down to the next paragraph. For users who are reconnecting their ReSound hearing aids, press “Your Name’s Hearing Aids.” Then, scroll down and press “Forget This Device.”
Now, turn off your hearing aids. If they’re battery-operated, remove the battery. For rechargeable hearing aids, set them in the charger. Next, turn on your hearing aids. Return the battery to its compartment and close the door. Remove rechargeable hearing aids from the charger.
It may take a moment for “Your Name’s Hearing Aids” to appear on the screen, but please wait.
Then, press “Triple-click the Home button at any time to show hearing device options.” Finally, you’ll see a request to pair. Press “Pair” once if you have one ReSound hearing aid. You must press “Pair” twice if you have two hearing aids.
Troubleshooting Issues with Phone Calls or Wireless Streaming on Your Android Phone
Often, simply restarting your Android phone will resolve these issues. Another possible solution is deleting the ReSound app and re-installing it. If the problem continues, you may need to reconnect your hearing aids to the app. There are two ways to do this:
Method One
In the ReSound Smart 3D app, click the “More” tab.
Turn “Demo Mode” on, and then immediately turn it off.
The ReSound Smart 3D app will look for your hearing aids. When it’s done, “Found Hearing Aids” will appear.
Restart your hearing aids. Either remove and replace the battery or take the hearing aid off the charger and return it.
Wait for pairing. Press “Continue.”
Method Two
In the ReSound Smart 3D app, click the “More” tab.
Press “Pair New Hearing Aids.”
The app will then search for your hearing aids. When complete, you’ll see “Found Hearing Aids.”
Restart your hearing aids. Either remove and replace the battery or take the hearing aid off the charger and return it.
Wait for pairing. Press “Continue.”
We hope this troubleshooting guide has solved any issues you may be experiencing with fixing Resound hearing aids via the ReSound assist function.
If there is anything else that we can help with, don’t hesitate to call our office at 346-482-4100.
You can also click here to schedule a Tele Audiology consultation, and a friendly member of our team will be in touch with you.
