PATIENT STORIES

Why Do Patients Choose North Houston Hearing Solutions?

⋆⋆⋆⋆⋆

“A great thing happened to me when I discovered the office of Dr. Lacey Brooks”

– Ann S.

⋆⋆⋆⋆⋆

“It’s totally changed my life, I don’t even think of tinnitus anymore”

– Sean Buchanan

⋆⋆⋆⋆⋆

“Give them a try, you have nothing to lose and a lot to gain.”

Alan first realized he had a hearing loss when he was “watching TV” and found that he “needed to have the volume high.”

At first, he admits he was “a little nervous at the stigma attached to wearing hearing aids.” But as soon as he walked into the clinic, he noticed how “professional, but friendly” the team was.

Since having his hearing aids fitted, he can “hear people talking, plus the TV volume can be lowered!”

Alan encourages others to “Give them a try” adding, “You have nothing to lose and a lot to gain.”

Alan rates his experience with North Houston Hearing Solutions as 10/10.

– Alan Bernard

⋆⋆⋆⋆⋆

“I would highly recommend coming in and getting tested, testing is painless and very informative.”

Often asking her family to speak up, Amy found social situations uncomfortable and had a hard time hearing those around her.

Ten years later, she finally decided to get hearing aids. However, as soon as she did, she wished that she had got them sooner.

At first, she had two concerns: how much the hearing aids would cost and the maintenance of the devices.

Any fears she had about hearing aids soon disappeared when she visited the clinic. She found the staff particularly pleasant.

“All interactions with the people at North Houston Hearing Solutions have been great from the first time to when I had an issue with my hearing aids a few months after getting them.”

Now, she loves her hearing aids and no longer has to ask her family to speak louder. Amy can hear conversations better and be “involved in conversations in general.”

Best of all, “Nobody can tell I even have hearing aids.”

Amy encourages others to visit the clinic and get their hearing tested.

“I would highly recommend coming in and getting tested, testing is painless and very informative. Hearing aid designs have come a long way and will not be noticeable.”

Amy would rate her experience as 10/10.

– Amy Brown

 

⋆⋆⋆⋆⋆

“If you do not end up getting hearing aids, at least you will have a clear picture of your hearing capabilities and what your options are.”

Don first realized he had a hearing loss while he was at work, as he struggled to understand voices from far away.

“I was in an important meeting at work when I realized that I was having a hard time hearing. I was seated towards the middle of a large conference table and I could not understand the people at either end.

“I discovered that if I pushed my ear lobes out, my ability to hear everyone significantly improved. At that moment, I realized I needed help.”

When the time came to treating his hearing loss, Don first approached his personal care physician, who suggested that Don should choose an experienced audiologist or a hearing aid technician to provide hearing solutions.

Therefore, approaching North Houston Hearing Solutions was easy, as he knew they would solve his problems.

Approaching a hearing healthcare clinic for the first time can be intimidating, but Don knew he was in the right place from the minute he stepped foot inside the clinic.

“I remember the staff being very friendly and cordial on my first visit. I was treated respectfully and professionally during my first visit with the audiologist.”

Since having his hearing aids fitted, it’s fair to say his life has changed in many ways. Now, “sounds are much clearer.”

Most of all, he was impressed that he can now “cut out” background noise and focus on the conversations that are important.

Don is eager to encourage others in his position to take the first step, adding, “I would tell them to make an appointment to discuss their concerns.

“North Houston Hearing Solutions has never tried to sell something I do not need and always had data to back up their recommendations.

“If you do not end up getting hearing aids, at least you will have a clear picture of your hearing capabilities and what your options are.”

Don rates his experience as 10/10.

– Don Lederer

 

⋆⋆⋆⋆⋆

“Polite, competent, accessible.”

Naturally, Jack had a lot of worries on his mind – appearance of the hearing aids, cost, and if they would perform as he required.

When he visited North Houston Hearing Solutions, he knew he was in the right place. He thought that the team was “polite, competent, accessible.”

He can now “hear conversations and participate in courtroom discussions.” Jack has one piece of advice to others in his position, “Make an appointment.”

He rates North Houston Hearing Solutions as 10/10.

– Jack Zimmerman

 

⋆⋆⋆⋆⋆

“You have to relearn how to recognize some of the sounds you have lost over time, but once you begin the process and become aware of all you were missing, you will have a more fulfilling life.”

Kathy remembers the day she realized she had a hearing loss well.

“It was over 20 years ago. I was my oldest daughter’s Girl Scout Brownie leader. I was finding it difficult to hear a couple of the shy, soft spoken girls.

“When I asked them to repeat themselves, I could sense their stress and reluctance.”

Inevitably, this took a toll on Kathy’s mental health, as it made her realize that her hearing loss didn’t just impact her own life, but it also impacted others.

As a Girl Scout leader, her role was to help the young girls gain confidence and feel comfortable in group situations. By this point, she began to doubt her own leadership abilities.

Admittedly, her biggest concern was “how bad my hearing loss was and whether they would be able to improve my hearing.”

When it came to approaching North Houston Hearing Solutions, she was initially nervous, but as soon as met Lacey Houston, she felt “very comfortable.”

Lacey took the time to get to know Kathy personally and they shared stories about their families. Kathy adds, “It was like talking to a good friend.”

This was the first time she felt heard, and she knew she was in good hands.

Since having her hearing aids fitted, her life has changed in many ways. She feels “much more comfortable and confident in group situations.”

Kathy also finds that she no longer has to ask people to repeat themselves, and she can enjoy her time outdoors, hearing all the sounds around her.

While Kathy is now on the road to better hearing, she understands that many others are still being held back.

She adds, “I would tell them their life is about to change in the most positive way. I would also tell them to be patient, as regaining a sense that hasn’t been 100% takes some adjustment.

“You have to relearn how to recognize some of the sounds you have lost over time, but once you begin the process and become aware of all you were missing, you will have a more fulfilling life.”

Kathy rates her experience as 10/10.

– Kathy Etten

 

⋆⋆⋆⋆⋆

“North Houston can and will meet the need for a solution.”

Larry’s experience with hearing loss traces back to his childhood and continued until his adulthood. He often missed the “important things normal hearing can provide.”

With hearing aids now a big aspect of his everyday life, he finds the experience of visiting a hearing healthcare provider “rewarding and comforting.”

The team was “friendly and helpful” to his needs, and Larry is now “able to hear sounds that I never knew existed.”

He believes that “North Houston can and will meet the need for a solution.”

– Larry Joseph

 

⋆⋆⋆⋆⋆

“Don’t Delay Getting Help”

Liz really appreciated the receptionist at North Houston Hearing Solutions speaking slowly and clearly over the phone.

“It was truly life changing. I am able to enjoy eating out as well as group functions because I can actually hear.”

Liz says, don’t delay getting help!

– Liz Wheeler

 

⋆⋆⋆⋆⋆

“Everyone was kind, spoke clearly, and I felt like I was with family.”

Often asking others to speak up, MaryAnn found herself always putting the blame on others, unaware that her hearing loss was the cause of her problems.

As a school nurse, she would often think, “Why can’t these teenagers not speak up? Why are they mumbling all the time?”

One day, a student asked her, “Do you have something wrong with your hearing?” and from there, it all fell into place. From that moment of realization, she understood that it wasn’t everyone around her, but it was her ears that were the problem.

Her next thought was, “Where do I go from here?” as well as the cost of hearing aids and the options available.

To her surprise, this was not the case, as she received a “thorough exam and then all the options and price ranges were explored and discussed.”

North Houston Hearing Solutions made her “feel comfortable from the moment I walked through the door.

“Everyone was kind, spoke clearly, and I felt like I was with family.”

Since having her hearing aids fitted, MaryAnn feels like she is “part of life again.” She is active and “no longer shy away from situations where I would have difficulty interacting with others, like crowds, restaurants, gatherings, etc.”

Looking back, MaryAnn “did not realize how diminished my hearing had become until I was fitted with aids and could again hear all the important things around me I had been missing.”

She encourages others to “Make an appointment today” and rates her experience as 10/10.

– MaryAnn Redmon

 

⋆⋆⋆⋆⋆

“Friendly & helpful. Get the hearing test!”

Patricia knew she suffered with a hearing loss for a while. However, like many others, she knew the first step wasn’t easy.

To her surprise, she was happy to be greeted by the “friendly & helpful” team. Since having her hearing aids fitted, she can “hear better” and is “so glad” she made the first step.

Patricia has one simple message to others, “Get the hearing test.”

She rates her experience with North Houston Hearing Solutions as 10/10.

– Patricia (Pat) Duddleston

 

⋆⋆⋆⋆⋆

“Put aside your fears and make the right decision. Just go for it! You won’t regret it.”

Rick’s biggest concern was not being able to hear his “wife, music, and the sounds of life.”

Initially, he was worried about the “intrusive nature of hearing aids.” But as soon as he walked into the clinic, he knew he would be looked after well, as the whole team was “very professional and helpful.”

Now, he can “hear things I had not been able to hear for a while.”

Rick encourages others in his position to reach out, adding, “Put aside your fears and make the right decision. Just go for it! You won’t regret it.”

– Rick

 

⋆⋆⋆⋆⋆

“Go! You might be lucky and it’s just earwax. If not, they can help with aids.”

With Roland’s kids often complaining about how loud the TV was, Roland knew there was a problem that needed addressing and became fed up with asking others to repeat themselves all the time.

First impressions wise, he immediately recognized that “they knew what they were doing.”

His hearing has come a long way since then, as he can “hear most of what is going on around me.”

Roland has one final comment to those in his position, “Go! You might be lucky and it’s just earwax. If not, they can help with aids.”

He rates North Houston Hearing Solutions as 10/10.

– Roland Long

 

⋆⋆⋆⋆⋆

“Very accommodating!”

Steve’s hearing loss made him “unable to hear others in public settings.” By then, he couldn’t endure his hearing loss anymore and decided to take action.

While he was concerned about the cost of hearing aids, he found the team “very accommodating!”

Hearing aids have had a strong impact on Steve’s life and are easy to use. When he needs them, he wears them and “They work!”

Steve has one message to others, “Do not hesitate.”

He rates his experience with North Houston Hearing Solutions as 10/10.

– Steve Gratzer

 

⋆⋆⋆⋆⋆

“Take a chance. You will not be under any obligation after all.”

As a teacher, hearing was an essential part of Thomas’ profession. From time to time, he found that he couldn’t understand the questions his students asked in class. By this point, he knew he needed to get his hearing checked.

Thomas describes it was a light bulb moment when he realized hearing loss wasn’t just volume, but it was “actual frequencies of sounds like s, t, p, s, sh” that were preventing him from hearing the more soft-spoken students.

What stood out at North Houston Hearing Solutions was that “all the staff seemed very professional yet caring.”

In truth, it can be intimidating visiting a clinic for the first time, but Thomas’ life has been much better since he visited the team.

Now, he can “understand conversations much better, hear the TV at normal level of volume.”

Best of all, Thomas has escaped the isolation he felt on a regular basis. Thomas encourages others to take the first step just like he did.

“North Houston Hearing will do their best for you. If you are already on Medicare, they will take the $500 of help and apply it to your aids.

“The pair I got were only twice what my web-based aids had cost and are so much better, plus I get a free tune-up every year! Take a chance. You will not be under any obligation, after all.”

Thomas rates his experience with North Houston Hearing Solutions as 10/10.

– Thomas E. Nunnally, PhD

 

⋆⋆⋆⋆⋆

“I was impressed through the entire process of testing, fitting, and the integration with technology into the process.”

With hearing loss a recurring problem in his dad’s family, Kelly anticipated that it would one day become a problem for himself.

Like others, he managed to get away with saying “What?” and “Can you repeat that?” on a regular basis. One day, “common sense prevailed” and he decided he didn’t want to live with a hearing loss anymore.

By this point, he “didn’t have any fears going in, because I wanted a solution and getting hearing aids seemed to be the best option for me.”

When he visited North Houston Hearing Solutions, he was happy that he was “dealing with a doctor of audiology and not a trained worker at a box store.”

Most importantly, he was “impressed through the entire process of testing, fitting, and the integration with technology into the process.”

With his family often feeling the impact of Kelly’s hearing loss, it made his wife “VERY happy not having to repeat sentences.”

In particular, he found it “nice hearing someone at the end of the table when out at a restaurant with friends.”

He also loves the “selection of filters you can choose with respect to a cell phone is a nice option and helps in crowded restaurants, outdoor sporting events, etc.”

Kelly rates his experience with North Houston Hearing Solutions as 10/10.

– Kelly Dean Miller

 

“Dr. Lacey Brooks runs a welcoming, efficient, confidence-enhancing audiology office here in Houston. Dr. Brooks is a true professional who is experienced, very competent, and confident at her profession. I have been a patient for many years, and have always been satisfied. Her staff is well-trained and creates a warm, pleasant environment from the time you walk through the door. Their fees are reasonable and they like what they do. A 5 of 5 if you use satisfaction scales.”

Jack B. Zimmermann

Criminal Defense Attorney

★★★★★

 “I returned to this professional office for help with hearing aids. Arriving early for appointment I was treated with respect and courtesy. Even being unable to see me early for my appointment, I was checked on in waiting room, and apologized that unable to take early that day. I had received a Birthday card, redeemed it, and got supplies for hearing aid care. I recommend.”

Ellen H.

★★★★★

“First of all I have had poor hearing since I was a child and that was many years ago. Having high anxiety and bad hearing is a living hell. The noticeable hearing aids of my childhood would have just killed me even if we could have afforded them. 

Finally about 15 years ago I found an angel named dr Angela Poe. She fitted me with behind the ear hearing aids and I babied them for 11 years. I don’t think I ever returned in 11 years. When I did return the practice had moved to spring cypress and my initial call was taken by crystal. I have found her to be amazing at keeping me on schedule for quarterly cleanings which I attend religiously. I didn’t get the latest set of hearing aids from dr Poe but from Dr Lacy Robinson who works here with dr Poe. Dr Lacy is also an angel and has given me a new lease on life with these latest hearing aids. I can adjust the from my phone and listen to music on them. This is especially helpful when the wife is barking orders at me. I just nod every so often. 

If you have bad hearing don’t live with it. If you have old hearing aids go see the new ones. The difference is unbelievable and if you get you hearing aids from any other place than north Houston hearing solutions then you are just crazy.”

Chris W.

⋆⋆⋆⋆⋆

“Thorough and professional.”

John’s hearing loss started off gradual. At first, he turned the TV volume up one volume at a time, and soon he was asking his wife to repeat herself daily.

As someone who had never had a comprehensive hearing assessment, he was very curious of the results and how severe his hearing loss would be.

What most impressed John was the “thorough and professional” team who took care of his hearing greatly. Now, he can hear normal sounds and conversations, adding, “I did not realize what I was missing.”

John encourages others in his position to take the first step and “make an appointment and get checked out.”

He gives North Houston Hearing Solutions his highest recommendation and rates them as 10/10.

– John J. Hommel

 

⋆⋆⋆⋆⋆

“North Houston is a great place to find the solution.”

For many years, Charles struggled with hearing, especially during conversations. As hearing was so important for his profession, he knew that he needed to take action quickly.

But he wasn’t worried or concerned about visiting a clinic; he was looking forward to getting the help he needed.

First impressions wise, he thought the staff was “very helpful and professional.”

Since then, Charles’ hearing has greatly improved. He encourages others to take the first step, adding, “North Houston is a great place to find the solution.”

He rates his experience with North Houston Hearing Solutions as 10/10.

– Charles C. Lindsey II

 

⋆⋆⋆⋆⋆

“The care after you get your hearing aids is great.”

While Harold could disguise his hearing loss with lip reading, he found that his wife had to repeat just about everything she said during their conversations. Over time, this became incredibly frustrating for both of them.

He knew his hearing loss needed addressing, so he approached the team at North Houston Hearing Solutions.

Now, he can “better understand what people are saying” and encourages others to follow up, adding, “The care after you get your hearing aids is great.”

Harold rates his experience as 10/10.

– Harold Larson

 

⋆⋆⋆⋆⋆

“Your hearing will be so improved that you will wonder why you waited so long to go visit NHHS!”

Hearing loss impacts your life in many ways. For Rick, he found that he couldn’t understand his grandkids when they spoke to him, which was a sure sign that he needed to take action.

What initially put him off hearing aids was the “stigma of actually wearing hearing aids and people seeing them.”

Naturally, he was skeptical before approaching the team, but when he did, he knew he made the right decision. He adds that they were “very nice, caring people” who made him feel “very comfortable.”

Suddenly, he can hear things in the workplace that he was missing before, and his family can talk without the aggravation of having to raise their voices.

He encourages others to visit North Houston, adding, “I recommend North Houston Hearing highly. Your apprehensions will be relieved once you are there.

“They will take all the time with you that you will need and answer all your questions. You will be well informed about your hearing loss, what will be required to rectify the problem.

“Above all, when they are through with you, your hearing will be so improved that you will wonder why you waited so long to go visit NHHS!”

He rates his experience with North Houston Hearing Solutions as 10/10.

– Rick Martin

 

⋆⋆⋆⋆⋆

“Would definitely get them checked out.”

With her daughter suffering from a hearing loss, Alexa’s biggest concern was how severe it may be, especially as she was a preschooler.

Since then, hearing aids have helped her a lot, and Lacey was especially helpful.

Based on their experience, Alexa encourages others to get their hearing checked out, rating North Houston Hearing Solutions as 10/10.

– Alexa Holland

 

⋆⋆⋆⋆⋆

“Professional, friendly, and easy to talk to.”

Working in construction, Roger was surrounded by the sound of large machinery all day long, so it wasn’t long until his hearing took an impact. Eventually, it got to a point where he couldn’t do his job effectively.

He knew he had to do something about his hearing, but his main concern was not being able to see a noticeable difference after spending that amount of money.

When he visited the professionals at North Houston Hearing Solutions, he noticed how “professional, friendly, and easy to talk to” the whole team was.

Hearing aids have made a big difference to his life. Admittedly, there are still times when he struggles to hear, but he overall hears much better.

– Roger Metzler

 

⋆⋆⋆⋆⋆

“Go for it, you will not regret it. North Houston Hearing Associates are kind, knowledgeable, and they listen to your concerns.”

Marsha first realized she had a hearing loss around 30 years ago. She knew that she needed help, so she looked no further than North Houston Hearing Solutions to tackle the problem.

With her new hearing aids, she can “hear sounds that before I couldn’t, like birds chirping, trains in the distance.”

Marsha encourages others to “Go for it, you will not regret it. North Houston Hearing Associates are kind, knowledgeable, and they listen to your concerns.”

Marsha rates North Houston Hearing Solutions as 10/10.

– Marsha Sonntag

 

⋆⋆⋆⋆⋆

“You need to face your hearing impairment head on and take action to improve your hearing abilities.”

From a young age, Craig understood that he had issues with his hearing and often found it hard to hear his teachers in junior high school.

Hearing aids became a large part of his life as he navigated through a new world of hearing. When he visited the team at North Houston Hearing Solutions, he only had positive words to say.

Craig has severe hearing loss so hearing aids are a “game changer in maintaining a near normal life in an environment of sounds.”

Craig understands that many in his position are still yet to take the first step. He encourages others to “face your hearing impairment head on and take action to improve your hearing abilities.

“Not doing so only damages your quality of life further.”

– Craig Enoch

 

⋆⋆⋆⋆⋆

“They will listen to you, identify the issues you face, and recommend options to get a big part of your life back.”

DW remembers the moment she realized she had a hearing loss well. It was 1976 and she was in a small room where a large caliber handgun was discharged about three feet away from her right ear.

Since then, everything was quiet and she “couldn’t hear things that previously had brought privilege.”

Sounds such as the “birds, music, and my grandchildren’s voices” were taken away from her and her hearing was never the same since.

When the time came to visiting a hearing healthcare professional, she knew she could count on the team at North Houston Hearing Solutions.

What stood out the most for DW was the level of concern they had for her hearing, as they “wanted to make certain I received help.”

Once her auditory results were known, they knew she needed help and suddenly “everyone began to talk a little louder so I could understand my options.”

Just like eye surgery — where suddenly life is filled with detail and color — DW’s hearing aids changed her life massively, as she could now “hear things I haven’t heard for forty years.”

She thinks North Houston Hearing Solutions is an “excellent choice.”

They will “listen to you, identify the issues you face, and recommend options to get a big part of your life back.”

She rates her experience with North Houston Hearing Solutions as 10/10.

– DW Holland

 

When Was Your Last Hearing Test?

Dr. Kathryn Crane

Dr. Kathryn Crane, CCC/A, CH-AP, Doctor of Audiology, joined North Houston Hearing Solutions in February 2021. Dr. Crane graduated with a Bachelors in History and a Bachelors in Communication Sciences and Disorders from The University of Texas at Austin and received her Doctorate of Audiology in 2014 from Louisiana State University-Health Sciences Center in New Orleans, Louisiana. Dr. Crane joins North Houston Hearing Solutions after many years at a large ENT practice in the Memorial area of Houston. She has developed significant experience and skills in comprehensive diagnostic audiometry and in the fitting of hearing devices. Though not a native Houstonian, Dr. Crane is a native Texan having grown up in Dallas, Bryan, and Austin. She has lived in Houston since 2013 and considers Houston home.

Dr Lacey has kept me in ears (hearing aids) allowing me to hear without anyone knowing I have hearing aids in place...

“I’ve been coming to North Houston Hearing Solutions for 5 years now. Dr Lacey has kept me in ears (hearing aids) allowing me to hear without anyone knowing I have hearing aids in place. She has been great and the staff has exceeded my expectations”
Robert Bush

I have been a patient of Dr Lacey’s for four years and she has been the best for me...

“I have been a patient of Dr Lacey’s for four years and she has been the best for me. She always treats me with respect. I would not consider going anywhere else. She is friendly and always has my best interest in her mind. All the staff is exceptional aswell”
Dan Payne

I love coming here for doctors visits. Dr Robinson is a great doctor and I enjoy our visits...

“I love coming here for doctors visits. Dr Robinson is a great doctor and I enjoy our visits. As usual she takes good care of us. The hearing aid is great and we are always treated great”
Ronald Novotny

I felt that the audiologist and other staff were always on top of the service I receive...

“I have been coming to North Houston Hearing Solutions since they moved into the new building. Over the years I have purchased several hearing aids. I have only had great service during all the times. I felt that the audiologist and other staff were always on top of the service I receive. From calling to remind me that it is time to check my hearing aid to helping wade through the insurance paperwork, they were always as nice as can be. I would go nowhere else for hearing aids and the service”
Marla Lingle

I have been seeing Dr Lacey Robinson at North Houston Hearing Solutions since November 2014. I have been very happy with the service....

“I have been seeing Dr Lacey Robinson at North Houston Hearing Solutions since November 2014. I have been very happy with the service she and her associates have provided me. She is always willing to help me out even on short notice. I am very happy to have her as my audiologist. She goes the extra mile to ensure I am hearing like I should. Thank you Lacey!”
Daniel Feuerbach

The people in the office are very nice and helpful. I love Drs, they are ready to take care of yo…

“The people in the office are very nice and helpful. I love Drs, they are ready to take care of you even if you don’t have an appointment. I would recommend for anyone who has hearing needs”
Florangela Ceballos

Staff at North Houston Hearing Solutions are amazing. They are always very attentive…

“Staff at North Houston Hearing Solutions are amazing. They are always very attentive. Dr Lacey Robinson always takes the time to set my hearing aids exactly the way I want them. I have been a patient since 2008 and will continue to be for as long as they will have me”
Brian Becvar

Very professional, very friendly, very concerned with your total quality of life…

“Very professional, very friendly, very concerned with your total quality of life. The hearing aids have reduced the stress in my marriage. We can now agree on the volume on the tv”
Dennis Agnelly

0