If you’ve recently been experiencing issues pairing your ReSound hearing aids with the Apple iOS 13 update, then you are not alone.
We’ve recently received calls from our patients who are in the same position and need help. Although it seems there is a problem with the hearing aids, you can rest assured that this is not the case.
The issue is with the new Apple update, which now requires users to give permission to pair an external device to their iPhone. Previous to the update, you were only required to have your Bluetooth turned on for your hearing aids to connect successfully. The difference now is that you have to give each app permission to use your Bluetooth.
As a result of this, people are experiencing significant problems with connecting their iPhones & tablets to their hearing aids. Additionally, this bug has caused issues for people trying to connect their iPhone to their car stereo, and connecting to wireless headphones has also been a reported problem.
If you, too, are finding that your hearing aids are not pairing with your iPhone correctly, then do not worry. The Apple iOS 13 software has not been successful in doing what it initially set out to do. With a promise of a more user-friendly experience, the update has done quite the opposite, affecting functionality and connectivity for many ReSound hearing aid users.
We understand the importance of your hearing aids functioning to the best of their ability, so please take the time to read this article, which will tell you all you need to know about how the iOS 13 update has affected Bluetooth connectivity. It will cover the three main things that you need to know to get your hearing aids working in harmony with your iPhone.
At North Houston Hearing Solutions, we are always here to help. If you have any further inquiries about connecting your hearing aids, then please reach the ReSound consumer hotline by calling 888-735-4237 or by emailing [email protected]
We hope you can get back up and running in no time. Thank you for your patience.
Dr. Lacey Brooks received a bachelor’s degree in biology and chemistry in 2003, and earned her doctorate of audiology in 2009. She completed her clinical internships and residency at various facilities within Houston Medical Center. Dr. Brooks is a professional member of the American Tinnitus Association (ATA), a fellow of the American Academy of Audiology (AAA), a member of the Texas Academy of Audiology (TAA), and is certified by the American Speech-Language-Hearing Association (ASHA). She is also the vice president of the Louisiana State University Houston Chapter Alumni Association.