If you’ve recently been experiencing issues pairing your ReSound hearing aids with the Apple iOS 13 update, then you are not alone.

We’ve recently received calls from our patients who are in the same position and need help. Although it seems there is a problem with the hearing aids, you can rest assured that this is not the case.

The issue is with the new Apple update, which now requires users to give permission to pair an external device to their iPhone. Previous to the update, you were only required to have your Bluetooth turned on for your hearing aids to connect successfully. The difference now is that you have to give each app permission to use your Bluetooth.

As a result of this, people are experiencing significant problems with connecting their iPhones & tablets to their hearing aids. Additionally, this bug has caused issues for people trying to connect their iPhone to their car stereo, and connecting to wireless headphones has also been a reported problem.

If you, too, are finding that your hearing aids are not pairing with your iPhone correctly, then do not worry. The Apple iOS 13 software has not been successful in doing what it initially set out to do. With a promise of a more user-friendly experience, the update has done quite the opposite, affecting functionality and connectivity for many ReSound hearing aid users.

We understand the importance of your hearing aids functioning to the best of their ability, so please take the time to read this article, which will tell you all you need to know about how the iOS 13 update has affected Bluetooth connectivity. It will cover the three main things that you need to know to get your hearing aids working in harmony with your iPhone.

At North Houston Hearing Solutions, we are always here to help. If you have any further inquiries about connecting your hearing aids, then please reach the ReSound consumer hotline by calling 888-735-4237 or by emailing [email protected]

We hope you can get back up and running in no time. Thank you for your patience.

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Dr. Lacey Brooks, CCC-A, FAAA - Doctor of Audiology

Dr. Lacey Brooks, CCC-A, FAAA - Doctor of Audiology

Dr. Lacey Brooks received a bachelor’s degree in biology and chemistry in 2003, and earned her doctorate of audiology in 2009. She completed her clinical internships and residency at various facilities within Houston Medical Center. Dr. Brooks is a professional member of the American Tinnitus Association (ATA), a fellow of the American Academy of Audiology (AAA), a member of the Texas Academy of Audiology (TAA), and is certified by the American Speech-Language-Hearing Association (ASHA). She is also the vice president of the Louisiana State University Houston Chapter Alumni Association.
    Staff at North Houston Hearing Solutions are amazing. They are always very attentive…

    “Staff at North Houston Hearing Solutions are amazing. They are always very attentive. Dr Lacey Robinson always takes the time to set my hearing aids exactly the way I want them. I have been a patient since 2008 and will continue to be for as long as they will have me”
    Brian Becvar

    I have been a patient of Dr Lacey’s for four years and she has been the best for me...

    “I have been a patient of Dr Lacey’s for four years and she has been the best for me. She always treats me with respect. I would not consider going anywhere else. She is friendly and always has my best interest in her mind. All the staff is exceptional aswell”
    Dan Payne

    I have been seeing Dr Lacey Robinson at North Houston Hearing Solutions since November 2014. I have been very happy with the service....

    “I have been seeing Dr Lacey Robinson at North Houston Hearing Solutions since November 2014. I have been very happy with the service she and her associates have provided me. She is always willing to help me out even on short notice. I am very happy to have her as my audiologist. She goes the extra mile to ensure I am hearing like I should. Thank you Lacey!”
    Daniel Feuerbach

    Very professional, very friendly, very concerned with your total quality of life…

    “Very professional, very friendly, very concerned with your total quality of life. The hearing aids have reduced the stress in my marriage. We can now agree on the volume on the tv”
    Dennis Agnelly

    The people in the office are very nice and helpful. I love Drs, they are ready to take care of yo…

    “The people in the office are very nice and helpful. I love Drs, they are ready to take care of you even if you don’t have an appointment. I would recommend for anyone who has hearing needs”
    Florangela Ceballos

    I felt that the audiologist and other staff were always on top of the service I receive...

    “I have been coming to North Houston Hearing Solutions since they moved into the new building. Over the years I have purchased several hearing aids. I have only had great service during all the times. I felt that the audiologist and other staff were always on top of the service I receive. From calling to remind me that it is time to check my hearing aid to helping wade through the insurance paperwork, they were always as nice as can be. I would go nowhere else for hearing aids and the service”
    Marla Lingle

    Dr Lacey has kept me in ears (hearing aids) allowing me to hear without anyone knowing I have hearing aids in place...

    “I’ve been coming to North Houston Hearing Solutions for 5 years now. Dr Lacey has kept me in ears (hearing aids) allowing me to hear without anyone knowing I have hearing aids in place. She has been great and the staff has exceeded my expectations”
    Robert Bush

    I love coming here for doctors visits. Dr Robinson is a great doctor and I enjoy our visits...

    “I love coming here for doctors visits. Dr Robinson is a great doctor and I enjoy our visits. As usual she takes good care of us. The hearing aid is great and we are always treated great”
    Ronald Novotny